How to reduce missed appointments with a reminder workflow
Most missed appointments are forgotten, not intentional. A simple sequence of confirmation and reminders, plus an easy way to reschedule, addresses the common causes.
Send a confirmation right away
A confirmation with the date, time, address and price gives the client something to find later and catches mistakes early.
Remind at two moments
A reminder the day before gives time to rearrange plans or reschedule. A short reminder a couple of hours before catches people who simply forgot.
Make rescheduling easier than skipping
Include how to reach you in every reminder. A client who can easily move a booking is less likely to just not show up.
Respect text preferences
Only text clients who agreed to it, identify your business in each message and honor STOP replies immediately.
Combine reminders with a deposit for long bookings
For appointments where an empty slot is costly, a deposit adds commitment. See the deposits guide.
Reminders in Ssesia
- Booking confirmations are sent automatically.
- Reminders go out roughly 24 hours and 2 hours before the appointment.
- Text messages are sent only to opted in clients; STOP, START and HELP replies are handled automatically.
- Automations let you build additional email and text follow ups.